General terms and conditions

of booking with Third Party Operators

1. General terms and conditions of booking

Terms and conditions of booking.

Your booking will be guaranteed by your ​CREDIT CARD​.

In the case of offers, promotions, special rates, non-refundable and restricted rates, from the time that the booking is made or from the time that restrictions are applied, a secure deposit may be charged using our POS, which will be subtracted from the final bill at the hotel. As an additional guarantee, your credit card details will be stored in a secure and confidential manner. Pardela Menorca is committed to keeping the information provided by the customer under the strictest confidence. If you have to pay part or all the booking cost at the hotel on arrival, we may require that you pay on the day of your arrival (check-in date).

If you wish to ​CHANGE OR CANCEL​ your booking, you must do so in advance before the original booking check-in date as specified in the particular conditions for the selected rate or offer. Otherwise the corresponding charges specified will be applied.

Once you have booked, please print or have YOUR ​BOOKING ​on your mobile or computer​ ​, which is proof of the services you have bought and the booking you have made. Retain this voucher when requested due to your arrival. In the event of not providing the voucher at the hotel or before online check-in, the hotel will not be responsible for any error regarding your booking, including the rate booked, number of guests and/or services booked. Note down the booking ​CONFIRMATION NUMBER​, as you will need it to access the booking information if you wish to change, modify or cancel your booking.

Please remember that everyone (including children) who is going to stay in the hotel must have a ​PERSONAL IDENTIFICATION DOCUMENT​, as well as ​official and current documents​ to verify:

– that the booking terms and conditions have been complied with, such as the ​age of children and the identity of the occupants​ of the room, as specified in the booking

– that the terms and conditions of any discounts applied to the booking are complied with – that, if a prepayment was made, the guest is the credit/debit card holder.

This document can be requested by the hotel upon arrival. In the event of failure to provide such proof or to meet any of the conditions stated above, the hotel reserves the right to charge you 100% of your stay even when prepayments have been made, and in addition to charge for the amounts previously discounted.

The ​BOOKING PAYMENT​ must be made in euro ́s.

After the booking is confirmed, customers are asked to check the details of the booking, to make sure all the information has been correctly entered; if details need to be corrected, please contact the operator with whom you made your booking.

2.1 Booking confirmation

At the time the booking is made, ​ONE UNIT OF CURRENCY​ (euro) will be taken from the customer’s account. in your booking confirmation, once the card information entered has been verified. This amount will be returned in a short time, which varies according to the bank. Through the provision of the bank card details, the customer authorises this charge, as well as the charge to the card of prepayments, unpaid amounts and penalties in accordance with the cancellation policy. Pardela Menorca is committed to keeping the information provided by the customer under the strictest confidence.

2.2 No show

Except when the cancellation has been made in accordance with the above paragraphs, if the customer does not arrive at the hotel (a no show) before 24.00 (local time at the hotel) on the day booked to arrive at the hotel, the booking will be cancelled automatically and the customer will be charged the amount indicated in the NO SHOW section included in the TERMS AND CONDITIONS OF THE RATE applicable to the booking.

If no specific provision is indicated in the NO SHOW section of the TERMS AND CONDITIONS OF THE RATE, by default the customer will be charged an amount equivalent to the price of the first night’s stay for the booking.

Please inform Pardela Menorca the time of your arrival and contact the hotel directly (using the contact information that appears on the booking voucher).

3.1. The customer’s personal information will be incorporated into automatic files that are owned by the Pardela Menorca with the aim of managing the booking and to offer them promotional information concerning products, services, offers and promotions relating to the tourist activity and any other activity linked to the customer’s conditions.

3.2. As the user, you expressly authorise Pardela Menorca to pass or exchange these details for the purposes of advertising campaigns, marketing, television studios, goods and services offers and, in general, for the contracting of other services which are analogous, complementary or related to its company purpose. In accordance with article 22 of the Law 34/2002 dated 11 July of the Information Society Services and Electronic Commerce Act (LSSI), Pardela Menorca inform you of their intention to send you commercial communications by email or any other equivalent electronic means.

3.3. We understand that with this communication you this intention and give your consent to receiving any aforementioned information.

3.4. We would also like to inform you that you can exercise their right to access your data, rectify it, cancel and/or oppose its processing, in compliance with Organic Law 15/1999 of 13 December on personal data protection, by writing to the Data Security Protection Committee at the following address: C/ José Rover Motta, 27. 07006, Palma de Mallorca. Spain.

4.1. As of 23 January 2007, everyone travelling by plane between the USA, Canada, Mexico, Central and South America, the Caribbean and Bermuda, including U.S. citizens, must carry a valid passport. The maximum amount for cash payments is USD 1,500.

4.2. Due to fluctuations in exchange rates and possible bank charges, there may be a slight difference between the price at the time of payment and when you receive your card statement.

4.3. Regulation exclusively for hotels in Spain: limitations on cash payments. According to Law 7/2012 of 29 October, which modifies tax and budget legislation in order to fight and prevent tax fraud, ​transactions involving sums of over (and including) €2,500 may not be paid in cash​ or its equivalent in any currency. Said amount shall be ​€15,000​ or its equivalent in foreign currency if and when the paying party is an individual who justifies that they do not have a fiscal residence in Spain​ and are not acting on behalf of a business or professional person. For such operations, payments below these limits may not be made.

4.4. In the case of non-Spanish residents, the paying party must sign a declaration at the hotel when paying and show proof of their fiscal residence (valid passport, valid certificate issued by the corresponding tax authority in their country). For transactions not paid in cash, the parties involved in the operations ​must retain the payment receipts for a period of 5 years​from the date of receipt to certify that payment was made through one of the different payment means. The involved parties are also obliged to present these receipts to the State Tax Authority when required.

Pardela Menorca reserves the right to modify, in total or partially, these General Terms and Conditions.

The booking made via Pardela Menorca will be billed by the operating subsidiary of the hotel as the entity responsible for both providing the services booked by you under this booking and its charge.